Privacy Policy

Lausten Lehrmann Chartered Building Consultancy

Website: https://lausten-lehrmann.com/
Last updated: 20 October 2026

1. Introduction

Lausten Lehrmann Chartered Building Consultancy (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or engage us to provide professional surveying and building consultancy services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

2. Who We Are

Lausten Lehrmann Chartered Building Consultancy operates the website https://lausten-lehrmann.com/.

Our details:

• Legal business name: Lehrmann London Limited
• Registered office or business address: 65-69 Lots Road, Chelsea, London SW10 0RN
• Company registration number: 06615292
• Email: info@lausten-lehrmann.com
• Telephone: 0208 0874 515 

For the purposes of applicable data protection legislation, the organisation identified above is the data controller for the personal information covered by this policy, unless otherwise stated.

If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.

3. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide directly

This may include:

• Your name and contact details, including email address and telephone number.
• Your postal address and property address.
• Details of your enquiry or the professional services you require.
• Information about a property, building, development or construction project.
• Information contained in documents, plans, photographs, reports or other files you provide.
• Correspondence and communications between you and our team.
• Billing, invoicing and payment-related information.
• Information you provide when submitting feedback or making a complaint.

Please avoid sending sensitive personal information unless it is genuinely necessary for the service you require.

Information collected automatically

When you visit our website, certain technical information may be collected, depending on the website configuration and tools in use. This may include:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and interactions with the website.
• Referral source and approximate geographical location.
• Website usage and performance information.

This information may be collected through server logs, cookies, analytics tools and similar technologies, where applicable.

Information obtained from other sources

Where necessary for a professional instruction or enquiry, we may obtain relevant information from publicly available sources, property records, Land Registry records, planning records, professional advisers, solicitors, clients or other parties involved in a property matter.

Where we obtain personal information from another source, we will provide the required privacy information in accordance with applicable data protection law, subject to any relevant legal exceptions.

4. How We Use Your Personal Information

We may use your information for the following purposes:

• Responding to enquiries and requests for information.
• Preparing quotations and proposals for professional services.
• Arranging and carrying out surveys, inspections, site visits and consultancy work.
• Preparing reports, drawings, assessments and other professional deliverables.
• Providing Party Wall services to Adjoining Owners, where instructed.
• Communicating with clients, solicitors, property owners, contractors and other relevant parties.
• Managing appointments, projects, contracts, invoices and payments.
• Maintaining business records and fulfilling legal, regulatory and professional obligations.
• Managing complaints, resolving disputes and establishing, exercising or defending legal claims.
• Operating, maintaining, protecting and improving our website.
• Understanding website performance and visitor behaviour through analytics, where enabled and permitted.
• Sending relevant business or marketing communications where we are legally permitted to do so.

We will not use your personal information for purposes that are incompatible with the purposes explained in this policy without providing further information where required.

5. Our Lawful Bases for Processing

We must have a lawful basis under applicable data protection law for processing personal information. Depending on the circumstances, we may rely on the following:

Contractual necessity

We process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This may include preparing quotations, arranging surveys and delivering professional services.

Legitimate interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. These interests may include responding to business enquiries, managing client relationships, maintaining business records, improving our services, securing our website and protecting or defending legal claims.

Legal obligations

We may process information where necessary to comply with legal, regulatory, accounting, tax or other applicable obligations.

Consent

Where required, we will ask for your consent before processing personal information for a particular purpose, such as certain forms of marketing or the use of non-essential cookies. You may withdraw your consent at any time.

The lawful basis used will depend on the specific processing activity. We will not rely on consent where another lawful basis is more appropriate.

6. Property Information and Professional Services

Our work may involve processing information relating to residential, commercial and mixed-use properties, buildings, neighbouring properties and development sites.

Depending on the instruction, this may include property addresses, photographs, inspection notes, plans, measurements, survey findings, correspondence and documents relevant to a professional matter.

We use this information to provide the services requested, fulfil our professional responsibilities, communicate with relevant parties and maintain appropriate project records.

Where necessary and appropriate, information may be shared with clients, their authorised representatives, solicitors, other professional advisers, contractors or relevant authorities.

We will take reasonable steps to ensure that personal information is used only for relevant professional purposes and disclosed only where there is an appropriate basis to do so.

7. Who We Share Personal Information With

We do not sell your personal information.

We may share information with the following categories of recipients where necessary and lawful:

• IT and website service providers: to host, maintain and secure our website, email systems and business software.
• Professional advisers: including solicitors, accountants, insurers and other advisers where required.
• Clients and authorised representatives: where information is necessary to deliver the service or fulfil an instruction.
• Other professionals involved in a project: such as surveyors, engineers, architects, contractors or consultants where relevant.
• Payment and banking providers: to process payments and manage financial transactions.
• Analytics and marketing providers: where applicable, to measure website performance or manage permitted marketing activity.
• Regulatory bodies, courts and public authorities: where required by law, regulation or a lawful request.
• Other parties: where necessary to establish, exercise or defend legal claims or protect our rights.

We require service providers who process personal information on our behalf to handle it appropriately and apply suitable security measures.

We do not disclose personal information to third parties for their own direct marketing purposes without an appropriate lawful basis.

8. International Transfers

Some of our website, email, hosting or software providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer is permitted under applicable data protection law and that any required safeguards are in place.

Depending on the circumstances, these safeguards may include an applicable adequacy regulation or decision, or an approved contractual safeguard.

You can contact us for further information about relevant international transfers and safeguards.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting, professional and reporting requirements.

Retention periods may vary according to the type of information and the nature of the service.

For example:

• General enquiries: retained for as long as necessary to respond and manage any resulting follow-up.
• Client and project records: retained for the period required by applicable legal, professional, contractual and insurance requirements.
• Financial and accounting records: retained for the period required by relevant tax and accounting legislation.
• Complaints and dispute records: retained for as long as necessary to investigate, resolve and document the matter and manage any potential legal claims.
• Website analytics and technical logs: retained according to the settings and retention periods of the relevant systems.
• Marketing information: retained until you unsubscribe, withdraw consent where applicable, object successfully or the information is no longer needed.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, analyse website performance or support marketing activities.

Cookies may be:

• Strictly necessary cookies: required for the website or a service you have requested to operate.
• Analytics cookies: used to understand how visitors interact with the website.
• Preference cookies: used to remember settings or choices.
• Marketing cookies: used to support advertising measurement or targeted marketing, where applicable.

Where required by law, we will obtain your consent before placing or using non-essential cookies or similar technologies. You can manage your choices through our cookie consent tool, where available.

You may also be able to control cookies through your browser settings. Blocking certain cookies may affect website functionality.

For further information, please see our [Cookie Policy — https://lausten-lehrmann.com/cookie-policy].

11. Marketing Communications

We may send relevant information about our services or business where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. Where another lawful route is available, we will comply with the applicable conditions.

You can opt out of marketing emails at any time by using the unsubscribe link provided or by contacting us directly.

Opting out of marketing will not affect service-related communications, such as messages about an existing instruction, appointment, quotation or project.

We will not sell your contact details to marketing companies.

12. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Depending on the systems and services involved, these measures may include access controls, password protection, appropriate software security, secure data handling procedures and limiting access to information to those who need it.

No method of transmitting or storing information electronically is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a personal data breach occurs, we will respond in accordance with applicable legal requirements.

13. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access: request a copy of the personal information we hold about you.
• Rectification: ask us to correct inaccurate or incomplete information.
• Erasure: request deletion of your information in certain circumstances.
• Restriction: ask us to restrict the processing of your information in certain circumstances.
• Data portability: request certain information in a structured, commonly used and machine-readable format where the right applies.
• Object: object to processing based on legitimate interests or to processing for direct marketing, subject to the applicable rules.
• Withdraw consent: withdraw consent at any time where processing relies on your consent.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.

To exercise your rights, contact us using the details in the “Who We Are” section. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law.

You will not normally have to pay a fee to exercise your rights. A fee may be permitted in limited circumstances, such as where a request is manifestly unfounded or excessive.

14. Complaints to the Information Commissioner’s Office

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the independent authority responsible for upholding information rights in the UK.

Website: https://ico.org.uk/
Telephone: 0303 123 1113

You can find further information on the ICO website about how to raise a concern.

15. Third-Party Websites

Our website may contain links to third-party websites, including professional organisations, suppliers and other external resources.

We are not responsible for the privacy practices, security or content of websites operated by other organisations.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Children’s Privacy

Our website and professional services are not generally directed at children, and we do not knowingly seek to collect children’s personal information through the website unless it is relevant and necessary for a legitimate professional purpose.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action.

17. Automated Decision-Making

We do not intend to make decisions about individuals that produce legal or similarly significant effects based solely on automated processing, including profiling.

If our processing practices change in a way that makes this section inaccurate, we will update this Privacy Policy and provide any additional information required by law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices or legal requirements.

The latest version will be published on this page, together with the date it was last updated.

We recommend reviewing this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights or want to raise a concern about the handling of your personal information, please contact:

Lausten Lehrmann Chartered Building Consultancy

Email: info@lausten-lehrmann.com
Telephone: 0208 0874 515 
Address: 65-69 Lots Road, Chelsea, London SW10 0RN

We will consider your enquiry and respond in accordance with applicable data protection requirements.